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People having remote meeting via video conference
As leaders, this is one of the largest, most looming questions in the cauldron of leadership we must confront as we seek to bring our business and our people through these uncertain times. How long will this affect us? What measures do I need to take temporarily? What measures should be permanent? And, the savviest question: what new preferences are forming that will change the way we work and the way our clients or consumers want to be serv ... [Continue Reading]

Same Location. Brand New Vision.

Posted by: Tim Bennett on Jun 17 , 2020 10:00 AM

Person cleaning table before customers use it
Here's a simple test to see how well you know your work environment. Imagine walking into any space at your business location (corporate or site location) and close your eyes. Now, start compiling in your mind all the places you think will need to be attended and maintained to keep your area free from spreading the transmission of COVID-19. ... [Continue Reading]

Re-open Without Re-grets

Posted by: Ray Buice on Jun 11 , 2020 2:00 PM

Women holding payment device close to customers smart watch
People are hungry. Hungry for more than their favorite food at a familiar spot. People are craving normalcy. That craving isn't satisfied by a day shopping with friends, or a beverage from your local cafe. We are craving social gatherings, hugging our loved ones, and establishing a normal routine. As a thought-leader in your organization, will you reset and move forward or retreat to the same way you operated before the shutdown? Now is the time to start shifting the focus to what the new rea ... [Continue Reading]
Leading companies and consulting firms agree that we are officially living in the "Age of the Customer." Everyone from legacy brands to startup companies are working tirelessly to deliver on customer expectations of seamless experiences in this ever-changing digital environment, all the while, looking to engage the customer more than ever with their brand. With time being a commodity, personalization serves as the force that engages customers quickly. Salesforce, a leading technology ... [Continue Reading]

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