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Re-open Without Re-grets

Posted by: Ray Buice on Jun 11 , 2020 2:00 PM

Women holding payment device close to customers smart watch
People are hungry. Hungry for more than their favorite food at a familiar spot. People are craving normalcy. That craving isn't satisfied by a day shopping with friends, or a beverage from your local cafe. We are craving social gatherings, hugging our loved ones, and establishing a normal routine. As a thought-leader in your organization, will you reset and move forward or retreat to the same way you operated before the shutdown? Now is the time to start shifting the focus to what the new rea ... [Continue Reading]
Leading companies and consulting firms agree that we are officially living in the "Age of the Customer." Everyone from legacy brands to startup companies are working tirelessly to deliver on customer expectations of seamless experiences in this ever-changing digital environment, all the while, looking to engage the customer more than ever with their brand. With time being a commodity, personalization serves as the force that engages customers quickly. Salesforce, a leading technology ... [Continue Reading]
Employees working in an open layout office space
As office technologies continue to evolve, today’s workforce is less-tied to a fixed location. Many people are making calls across wired and wireless networks, from mobile technologies, from softphones, and in some cases even over web browsers. With this changing landscape, how can your organization ensure first responders can locate an employee in need? When an emergency occurs, employees must be able to quickly dial 911 and trust that first responders will be able to locate them upon arri ... [Continue Reading]
Annoyed man looking at angry clients
Maintenance. It's something every IT department must own, but when is the last time you thought about your maintenance strategies? It often falls prey to, “If it’s not broke, don’t fix it.” New system launches, new technology deployments or enhancements, or emergency situations tend to take precedence over digging into maintenance plans. And while these matters compete for an IT professional's time, focusing on a comprehensive maintenance plan can you help you maximize the return on i ... [Continue Reading]
Multiple point-of-sale registers in a line with touch screens.
The allure of new technology is often reported in the context of attracting younger customers or keeping up with trends, but one of the best business cases for implementing new digital technology in the quick service restaurant space is the ability to increase throughput and drive profitability. Lowering operational costs is perhaps the primary reason behind driving quick service restaurant operators to switch from traditional print menu signage to digital displays, especially in the ... [Continue Reading]
Picture of mobile phone with blurred fast casual restaraunt in background
Hardly a day goes by without an article detailing how Millennials and Gen Z are impacting a particular industry. Younger generations are driving change in everything from workplace benefits to eating habits. Looking beyond the headlines around work/life balance and avocado toast, Millennials alone account for more than $65 billion of spending each year and influence upward of $1 trillion in total consumer spending. These two generations represent a large opportunity for quick service ... [Continue Reading]

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