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Give your Help Desk the help it deserves: bottom-line results, increased productivity and greater speed to resolution.

New technologies are emerging daily. The question is, are you keeping up?

Help Desk, Technical Services, Deployment Services, Incident Management ... however your organization refers to it, Bailiwick is here to help. Our customized, flexible technical services program keeps your IT running smoothly, allowing your store teams to spend more time supporting customers.

Let Bailiwick's support team focus on your IT needs.

  • Monitoring your systems
  • Responding to technical triage alarms and incidents
  • Providing onsite equipment and technician solutions through our Total Site CareSM programs - so you can concentrate on growing your business
Smiling Bailiwick Employee

TECHNICAL SERVICES PROGRAM SOLUTIONS

Customizable and extremely flexible - you choose which services best support your business.

Technical Support

At every site location, you get consistent equipment installation, including back-end turn-ups and testing in your environment. We ensure this with end-to-end management of the installation process, such as asset procurement, asset management, 24x7x365 technical services, secure integration with your systems.

Service Desk

We field incoming requests in a timely and professional manner as an extension of your team.

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Monitoring

We proactively manage your equipment; when and if something happens, we'll be the first to know and take quick action to resolve it.

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Maintenance

With your Bailiwick team maintaining device performance, reaction times are better than industry average.

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Bailiwick has implemented ServiceNow to be the ticketing solution for our customers. ServiceNow allows Bailiwick to be an extension of our customers' staff and to provide a customized portal with a view into their tickets and status of activities in-flight. Customers have the choice to utilize the Customer Service Management (CSM) Portal to open/close, view, or update cases or they can work with Bailiwick to create ticket to ticket integrations. Ticket to ticket integrations are a true merging of ticketing systems allowing for the customer and Bailiwick to open/close, update tickets in their own system and the updates happen on the opposing system without swivel chair entry.

Real customers. Real results.

The next best thing to experiencing the program for yourself is seeing results from some of our client's programs

Here's how some of the country's largest retailers are using our help desk services during remodeling efforts, distribution center openings and new store openings. Minimal downtime of multiple technologies means strong, consistent sales throughout a normally disruptive period.

customer specific

Deployment Support
We support customer assets
being installed, uninstalled

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8,500 devices supported across 450 remodels

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Always right-sized
Dedicated and flexible team of 10-20 agents supporting all IT requirements.
5,000 inbound calls

client customized

A national leading home improvement store depends on Bailiwick to lead their loss prevention camera solution.

  • Bailiwick supports new device deployments for remodel & refreshes, device upgrades and analog to IP conversion projects.
  • The Bailiwick help desk team provides aim and focus, test and turn up of devices.
    29,000 Devices / 5 Years
    Deployment Services
  • Bailiwick is the first call for break-fx and device maintenance. We're doing remote triage, trouble shooting and repair.
    8,500 Incidents / Year

Experience the benefits for yourself, your staff and your business.

Trusting Bailiwick to actively manage, monitor, and care for your complex IT needs will improve many aspects of your business.

CONTACT US