A suite of solutions
from a trusted partner

After working with our Fortune 500 clients for over 20 years on the systems integration side, we heard them clear; they wanted us to evolve our business to include Managed Services. In many cases, they felt underserved and trusted Bailiwick's long history of service excellence to fill their gap. Our Managed Services is the thread that connects installations and deployment services, customer support, incident and maintenance activities.

Installation and Deployment Management

Working in conjunction with you and our Project Management Organization, our event management team facilitates approximately 343,000 events annually with a call volume of 200,000 calls annually. Through field dispatch reporting, real-time updates and installation confirmation and follow-up, you're never more than a few clicks away from project status.

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Field Dispatch and
Technician Readiness

Our 24 x 7 x 365 team is driving your site-level project to fruition. They are dispatching technicians, watching over every detail to ensure the highest quality.

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Real-time Status

Our technician base is working through the service desk and our custom app to ensure you have real-time status of your project.

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Installation and Project Completion

This seems like a no-brainer - sure, we let you know when the project has been completed. This is not a "check-the-box" type of scenario, Bailiwick then works with you to close out the project. This can include site-level satisfaction and feedback surveys.

Help Desk Services

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Service Desk

We field incoming requests in a timely and professional manner, as an extension of your business.

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Monitoring

We proactively manage your equipment; when and if something happens, we'll be the first to know and will take swift action.

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Customer Service Management (CSM) Portal

You have choices! Your organization can utilize the CSM* portal to open/close, view or update cases or you can create ticket-to-ticket integrations where there is a true merging of ticketing systems.

Bailiwick will customize a program to fit your exact needs. Our systems allow us to be flexible – you choose which services will be of benefit to support your business.

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*Bailiwick has implemented ServiceNow as our CSM portal to deliver this tighter-relationship with our clients. ServiceNow allows us the flexibility to integrate with your software programs, whichever they may be.

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Learn more about the Bailiwick Help Desk solution.

Maintenance Services

Today's IT systems are too complex, too inter-related and too vital to disperse to a collection of vendors. Streamline IT Maintenance once and for all with one vendor managing all your needs.

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Learn more about the Bailiwick Maintenance Program.

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Full Breadth of Services

Our services cover hardware, equipment, cabling, wireless, infrastructure, operational systems, and so much more.

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First-Fix Resolution

Cross-system expertise from Bailiwick means you can count on consistent, knowledgeable support, fixed right the first time.

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Full Lifecycle Care of your Assets

Immediate access to the right device, configured with the right image, dispatched to the right site; paired with responsible removal and disposal of assets.

Curiosity and creative problem solving.

Get in touch and let us know how we can help your business.

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