The goal: standardize a loss prevention program by moving to a single, more supportable platform in all new stores while keeping the budget lean. Plus, enhance central command and control for remote viewing of security cameras and improve case management processing. From the outside, that seems ambitious since the customer opens an average of 400-plus stores a year in the U.S. and Canada. Bailiwick was only too happy to provide a solution that met budget requirements while going beyond what the customer expected. We worked with other stakeholders on the new store program and were able to provide a highly competitive solution while using experienced, customer-trained experienced technicians.
Bailiwick sourced and ordered equipment; it was shipped to our central facility in Minnesota. For every installation, our configuration team prepped the network video recorder, switch and cameras. (Site work averaged eight IP cameras, one network video recorder, one POE switch and one analog encoder for a public view monitor.) We also coordinated logistics for equipment delivery and scheduled technicians to install the equipment in conjunction with our other activities around new store openings. After the equipment was installed in each store, our technical support team, working around the clock as usual, validated camera positioning and store views for optimal security.
These new video monitoring systems represented a significant upgrade, providing enhanced technology and improved monitoring capabilities to the customer's loss prevention team. The systems also make it easier and more efficient for them to maintain a high level of security from remote locations without adding staff as they manage the company's rapidly growing footprint.
This customer continues to work with Bailiwick because we recommend, source, configure and install equipment that meets their requirements and their budget. This project proves once again how keeping it simple enables us to consistently and reliably manage many moving parts across time and distance to deliver great results.
Our technical team studied the request carefully and recommended equipment and a price that met customer requirements. For this ongoing project, we dedicated a Project Management team to source equipment and oversee configuring, installation and validation of the equipment. Bailiwick field technicians installed the equipment, positioned and calibrated it to ensure optimal performance in each store.
Our clients tell us, “We want you to be the Consumer Reports for what I’m thinking about and, what I’m not thinking about.” Bailiwick stepped up as at trusted advisor then implemented the solution flawlessly.