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Help Desk

Help Desk

Give your Help Desk the help it deserves: bottom-line results, increased productivity and greater speed to resolution.

New technologies are emerging daily. The question is, are you keeping up?

Help Desk, Technical Services, Deployment Services, Incident Management ... however your organization refers to it, Bailiwick is here to help. Our customized, flexible technical services program keeps your IT running smoothly, allowing your store teams to spend more time supporting customers.

Let Bailiwick's support team focus on your IT needs.

  • Monitoring your systems
  • Responding to technical triage alarms and incidents
  • Providing onsite equipment and technician solutions through our Total Site CareSM programs - so you can concentrate on growing your business
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TECHNICAL SERVICES PROGRAM SOLUTIONS

Customizable and extremely flexible - you choose which services best support your business.

Technical Support

At every site location, you get consistent equipment installation, including back-end turn-ups and testing in your environment. We ensure this with end-to-end management of the installation process, such as asset procurement, asset management, 24x7x365 technical services, secure integration with your systems.

Service Desk

We field incoming requests in a timely and professional manner as an extension of your team.

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Monitoring

We proactively manage your equipment; when and if something happens, we'll be the first to know and take quick action to resolve it.

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Maintenance

With your Bailiwick team maintaining your device performance, reaction times are better than industry average. We know your brand, your business and your customers.

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Experience the benefits for yourself, your staff and your business.

Trusting Bailiwick to actively manage, monitor and care for your complex IT needs will improve many aspects of your business.

Real customers. Real results.

The next best thing to experiencing the program for yourself is seeing results from some of our client's programs

Here's how some of the country's largest retailers are using our help desk services during remodeling efforts, distribution center openings and new store openings. Minimal downtime of multiple technologies means strong, consistent sales throughout a normally disruptive period.

Download Sell Sheet

customer specific

Deployment Support
We support customer assets
being installed, deinstalled

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8,500 devices supported per remodel 450 remodels

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Always right-sized
Dedicated and flexible team of 10-20 agents supporting all IT requirements.
5,000 inbound calls

client customized

A national leading home improvement store depends on Bailiwick to lead their loss prevention camera solution.

  • Bailiwick supports new device deployments for remodel & refreshes, device upgrades and analog to IP conversion projects.
  • The Bailiwick help desk team provides aim and focus, test and turn up of devices.
    29,000 Devices / 5 Years
    Deployment Services
  • Bailiwick is the first call for break-fx and device maintenance. We're doing remote triage, trouble shooting and repair.
    8,500 Incidents / Year
    Maintenance

Curiosity and creative problem solving.

What's Your Challenge?

Reach out and let us know how we can help your business.

Contact Us

© 2020 Bailiwick Services, LLC.