Bailiwick's Commitment to you in uncertain times (COVID-19), and always

Updated: 03/31/2020 at 10:54 AM CST

Bailiwick's response to our constantly changing environment & the advent of special projects like "Sneeze Guards":

The COVID challenge continues as we head into the third intense week of our national response to the impact it is having on Americans from coast to coast. As businesses, we are ingesting information at a pace never known before. Then, we are digesting what that new information means to us as individuals, to our employees, to our organizations, and to our fellow Americans. Then we are pivoting our previous actions and decisions and activating on a whole new set of them.

Often times this cycle of ingest, digest, pivot, and activate happens multiple times a week, and perhaps in a given day.

Change is what we are all living on and through each and every day.

What may that mean for you?

Perhaps you are like many retailers, restaurants, and service organizations who are activating a quick-turn solution to create a protective barrier between their employees and the clients who are visiting their locations. "Sneeze Guards" are the new pivot plan, and in order for them to be effective, they must be created and deployed in a matter of weeks.

How is Bailiwick responding to today's flavor of change?

We are activating a "Sneeze Guard" solution for our clients who are maintaining their "essential business" during this crisis. At a high level, what does this entail?

  • Quick manufacture of a variety of mounted and aerial hung structures
  • National deployment of structures
  • National installation of the solution
  • End to end project management

One of our key clients has already activated us to install 19,000+ guards/shields within 2 weeks of early April. Yes, that fast. And that is simply the pace we are all living on

If you need to move this fast, we are here. We can manufacture. We can install. We can answer your call. For more information, feel free to check out a brief overview here or email Scott Wenning.

Moreover, know that we are here and we will continue to be here to support you in whatever new pivot plan you need.

Your Bailiwick Leadership Team

Updated: 03/24/2020 at 06:30 AM CST

As the impact of COVID-19 continues to reach further into all of our lives and businesses, Bailiwick wants to take a moment to assure you of our current operational status.

  1. MN facilities: All 3 of our warehouse and equipment processing facilities are open and operational
  2. Equipment configuration and consolidation maintains full operations
  3. Deciphering "Shelter in place": As various states invoke executive orders to stop the spread of COVID, we are working with each state's orders as well as Homeland Security's guideline for businesses during these orders. According to page 9 of that document Bailiwick falls into the "Essential workforce". As information technology is key to the operations of the "essential provider" organizations (as most of our clients are) we are required to maintain our workforce to support it.
    • A copy of the Homeland Security Guideline can be found here
  4. Our field technician resources are continuing to execute work, even in states who have invoked executive orders for "Shelter in place" based on the above guideline. In some cases our clients are providing "access letters" which further bolsters our ability to gain access to their sites during this time.

What is changing the week of 3/23/2020 at Bailiwick:

Equipment Disposition:

For the foreseeable future, we are prioritizing all materials management staff (Warehouse and configuration) on receiving new product, configuring/consolidating your orders, and shipping your orders to your sites. All other materials management functions, including processing of disposition assets will be secondary priorities. We will continue to process disposition workstreams as staffing and other first priorities permit.

We appreciate your partnership in understanding that during this time of crisis we need to focus on the highest priority tasks that keep your sites operational. We will certainly provide urgent response to unique or high priority disposition activity if you have these requirements. Please notify your project manager should you have an urgent disposition need. All normal business as usual reporting, measurements, and metrics will be suspended until further notice.

Thank you in advance for your support and for your leadership in keeping our nation healthy and moving forward.

Your Bailiwick leadership team.

Update from: 03/18/2020 at 12:13 PM CST

We are living through a challenging and uncertain time with the expansion of COVID-19 in the US and around the world. These times can make us question how to protect ourselves, our people, our organizations, and the health of our nation. One thing that will never be questioned is our unrelenting care and support of you.

We appreciate the resolve you have shown us in how you are leading through this current environment. We want to share some more information with you on our resolve to protect you, all the Bailiwickers that care for you, and the wellbeing of the technology that will continue to support your brand.

Bailiwick has been planning for this kind of situation through the course of our business continuity plan for many years. At the first sign of the expansion of COVID-19 our leadership team activated this portion of our continuity plan. Like you, we have been monitoring the information provided from our trusted sources of the CDC, WHO, and our US Surgeon General and enacting additional measures every week in response to this information. We continue to carefully scrutinize this information and our response every day.

Maintaining operations and modifying project plans and resources to scale to new demands is what we have built our company on for 25 years. It is our Bailiwick. COVID-19 is a new trigger for the need to scale and pivot in order to deliver success for you and maintain your business operations, and responding to new triggers is simply what we do.

While some of our customers are making the decision, or responding to mandates, to close sites, a number of our clients are being asked to keep going. We know this decision is difficult regardless of the outcome and we are here and able to support either decision: Defer IT related activity or keep going. Bailiwick's status and plan of operation is as follows:

  1. Bailiwick's Material Management disciplines (warehouse, configuration, consolidation, disposition) are operating at 100% and our facilities are open and actively staffed
  2. Bailiwick's Professional Service disciplines (Project management, engineering, help desk/ service desk, vendor management, and operations management) are operating at 100% in a telework environment
  3. Bailiwick's Field Installation Service disciplines (cabling, electrical, and equipment installation services) are operating at 100% of client demand. We are communicating constantly with the field to ensure capacity and coverage for all installation events that are continuing to occur both day and night.

We deeply desire to provide you with the information you need to retain the confidence you have in continuing your operations as normal. We share your commitment to work hard, as we always do. We share your belief that we will overcome this current situation. We stand firm with you in supporting your clients with the goods and services they need to maintain the health and wealth for every American and our nation.

Your Bailiwick leadership team.

© 2020 Bailiwick Services, LLC.