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Customer Business Requirements

The customer - in the midst of installing a uniform, more supportable point-of-sale (POS) platform in new stores - wanted to expand the newer platform to its 2,700 locations. In addition to helping the retailer control costs and support its growth, the new registers ensured a better experience for store associates and customers. The customer also wanted to standardize its cabling infrastructure to comply with new corporate requirements and reduce support costs.

The Bailiwick Difference

Bailiwick had been configuring and deploying POS equipment in every store for this customer since 2007 at a pace ranging from 200 to 400 stores per year. We submitted a proposal for retrofitting current stores with the new POS standard hardware that perfectly fit the customer’s needs. Our budget- conscious estimate, experience and understanding of their processes and hardware requirements made us the best choice for the extended project. Using highly trained technicians dedicated to this project also enabled us to work more efficiently on every site.

Project Services Overview:

Project Management

Bailiwick coordinated the overall process, from anticipating resource allocation to scheduling installation for individual stores. Our project management included preparing a series of complex schedules to coordinate technicians, providing regular status reports, developing an instruction manual and other critical elements of workflow.

On-Site Installation

We assigned a team of experienced technicians to each installation. Techs worked after store hours and completed installation during a single overnight session to minimize impact on store profitability. Every store opened on time and ready for business the following day.

The standardized installation process consisted of:

  • Cabling upgrade of 14 Cat 5e cables
  • Installation of four to five NCR POS systems and a Motorola Access Point
  • Thorough testing to ensure optimal equipment performance

We also removed and decommissioned old equipment, ensuring its proper disposal with a green certified technology recycler.

Summary

Our solution included deploying multiple services and resources across a wide geography and according to a carefully determined schedule. We’re especially proud of our project management and first-rate field technicians. These well rehearsed teams enabled us to complete installations and keep change orders to less than four percent, well below the industry average of seven to 10 percent of the cost of a project.

Our customer’s support costs have decreased significantly thanks to the more stable POS platform and a standardized cable infrastructure.

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