As leaders, this is one of the largest, most looming questions in the cauldron of leadership we must confront as we seek to bring our business and our people through these uncertain times. How long will this affect us? What measures do I need to take temporarily? What measures should be permanent? And, the savviest question: what new preferences are forming that will change the way we work and the way our clients or consumers want to be serv ... [Continue Reading]
