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UV light shining on drawing of the COVID-19 virus
Cleaning and sanitation processes have been thrust into the limelight as COVID-19 arrived in our communities. While much of the world was focused on shortages of hand sanitizer and cleaning wipes, many businesses were looking at the ways a decades-old technology- disinfectant light-can play an important role in fighting the virus and reducing the spread of infection in businesses, retailers, and restaurants. ... [Continue Reading]
Person checking another persons temperature with hand held device
As COVID-19 arrived in the United States and in our home state, Minnesota, many businesses, including Bailiwick, had to quickly spring into action to administer new safety precautions. Under Minnesota's issued "stay-at-home" order all of Bailiwick's employees who could work remotely, began working from home, but our materials management team continued coming to the office to perform essential work to serve our customers. The team per ... [Continue Reading]

What's Bailiwick's Bailiwick?

Posted by: Bobbie Cummins on Jul 8 , 2020 2:19 PM

Bailiwick definition image
Recently, Bailiwick was entrusted with a significant project from a client who is recovering from business loss due to recent events (COVID-19 and civil unrest). We were told their internal team voted unanimously that Bailiwick was the trusted partner to get their job done. Trust was the main decision driver and we are both honored and humbled. ... [Continue Reading]
People having remote meeting via video conference
As leaders, this is one of the largest, most looming questions in the cauldron of leadership we must confront as we seek to bring our business and our people through these uncertain times. How long will this affect us? What measures do I need to take temporarily? What measures should be permanent? And, the savviest question: what new preferences are forming that will change the way we work and the way our clients or consumers want to be serv ... [Continue Reading]

Same Location. Brand New Vision.

Posted by: Tim Bennett on Jun 17 , 2020 10:00 AM

Person cleaning table before customers use it
Here's a simple test to see how well you know your work environment. Imagine walking into any space at your business location (corporate or site location) and close your eyes. Now, start compiling in your mind all the places you think will need to be attended and maintained to keep your area free from spreading the transmission of COVID-19. ... [Continue Reading]

Re-open Without Re-grets

Posted by: Ray Buice on Jun 11 , 2020 2:00 PM

Women holding payment device close to customers smart watch
People are hungry. Hungry for more than their favorite food at a familiar spot. People are craving normalcy. That craving isn't satisfied by a day shopping with friends, or a beverage from your local cafe. We are craving social gatherings, hugging our loved ones, and establishing a normal routine. As a thought-leader in your organization, will you reset and move forward or retreat to the same way you operated before the shutdown? Now is the time to start shifting the focus to what the new rea ... [Continue Reading]
Leading companies and consulting firms agree that we are officially living in the "Age of the Customer." Everyone from legacy brands to startup companies are working tirelessly to deliver on customer expectations of seamless experiences in this ever-changing digital environment, all the while, looking to engage the customer more than ever with their brand. With time being a commodity, personalization serves as the force that engages customers quickly. Salesforce, a leading technology ... [Continue Reading]
Employees working in an open layout office space
As office technologies continue to evolve, today’s workforce is less-tied to a fixed location. Many people are making calls across wired and wireless networks, from mobile technologies, from softphones, and in some cases even over web browsers. With this changing landscape, how can your organization ensure first responders can locate an employee in need? When an emergency occurs, employees must be able to quickly dial 911 and trust that first responders will be able to locate them upon arri ... [Continue Reading]
Quick service restaurants revolutionized the American dining out experience with the introduction of White Castle in 1921 (pictured above, from White Castle). Technology didn’t move as fast then as it does now in the QSR space. We’ve come a long way from the ... [Continue Reading]
Annoyed man looking at angry clients
Maintenance. It's something every IT department must own, but when is the last time you thought about your maintenance strategies? It often falls prey to, “If it’s not broke, don’t fix it.” New system launches, new technology deployments or enhancements, or emergency situations tend to take precedence over digging into maintenance plans. And while these matters compete for an IT professional's time, focusing on a comprehensive maintenance plan can you help you maximize the return on i ... [Continue Reading]
Multiple point-of-sale registers in a line with touch screens.
The allure of new technology is often reported in the context of attracting younger customers or keeping up with trends, but one of the best business cases for implementing new digital technology in the quick service restaurant space is the ability to increase throughput and drive profitability. Lowering operational costs is perhaps the primary reason behind driving quick service restaurant operators to switch from traditional print menu signage to digital displays, especially in the ... [Continue Reading]
Picture of mobile phone with blurred fast casual restaraunt in background
Hardly a day goes by without an article detailing how Millennials and Gen Z are impacting a particular industry. Younger generations are driving change in everything from workplace benefits to eating habits. Looking beyond the headlines around work/life balance and avocado toast, Millennials alone account for more than $65 billion of spending each year and influence upward of $1 trillion in total consumer spending. These two generations represent a large opportunity for quick service ... [Continue Reading]
Blurred picture of people ordering food at quick serve restaurant
In today's technology-focused world, fast food brands have struggled to attract customers and increase sales, especially among the coveted millennial and centennial (Gen Z) demographic of 18-35 year-olds. As is the case with most industries, the quick-service and fast-casual restaurant business is being constantly and drastically reshaped by technology. Now more than ever, restaurants are not only focused on day-to-day operations, but are tasked with evaluating whether to purchase new ... [Continue Reading]
Schematics, rulers, and poster tubes laying on a table
Engineers who are raising the bar in the industry of information and technology should maintain certification as a Registered Communications Distributions Designer. Bailiwick customers feel confident when they hear we have five RCDDs on staff who all keep their certifications current. Working at Bailiwick constantly provides the engineering corps opportunities to extend scope as an RCDD. The knowledge and expertise that ... [Continue Reading]
Smiling Bailiwick employee on the phone with client
Communication is the essential ingredient to any successful partnership. The one between you and your IT integration partner is no different. The faster you can get concise, helpful answers to any issues that arise, the better your business will run. During system-wide upgrades, the rapid exchange of information between IT integration partner and client is critical. Poor communication will cause delays and worse yet, could shut down the project. Your IT integration partner should ta ... [Continue Reading]
Tablet with calendar laying on table
Advances in technology are like a treadmill, one that is constantly speeding up. As the processing ability of computers improves, the amount of the data we expect them to handle grows exponentially. It becomes inevitable that equipment will slow down over time.It's vital that companies schedule upgrades or even replace their hardware before this impacts their ability to process transactions. But how can you tell if your hardware isn't running optimally? Or, even worse, how can you ... [Continue Reading]

Scheduled Upgrade? Here's How to Prepare.

Posted by: Wade Kology on May 15 , 2017 7:00 AM

Close up picture of person placing the last puzzle piece into a puzzle
Equipment upgrades are a necessary and unavoidable part of business. One type of business that has to keep a close watch on upgrades is the retail sector. Industry standards dictate that point of sale systems will be upgraded or even replaced on average once every three years. And, the requirements for upgrading a system's security software? Even more aggressive. They typically adhere to a semiannual or even quarterly upgrade schedule. These upgrades have the potential to dramatically ... [Continue Reading]
Networking cables plugged into a network device
IT infrastructure is the lifeblood of a retailer's ability to do business. Every commercial operation has its own specific needs and challenges, and when it's time to coordinate an organization-wide upgrade, the size of the company will dictate how their IT integration partner approaches the project. As this partner oversees the installation and maintenance of all hardware and software, they should provide the same amount of planning and ... [Continue Reading]

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