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Scheduled Upgrade? Here's How to Prepare.

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By Wade Kology

May 15 , 2017 7:00 AM

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Equipment upgrades are a necessary and unavoidable part of business. One type of business that has to keep a close watch on upgrades is the retail sector. Industry standards dictate that point of sale systems will be upgraded or even replaced on average once every three years. And, the requirements for upgrading a system's security software? Even more aggressive. They typically adhere to a semiannual or even quarterly upgrade schedule.

These upgrades have the potential to dramatically impact a retailer's daily operations. Luckily , there are steps you can take in advance of a scheduled upgrade to minimize the time and resources involved.

Before the start of a scheduled upgrade, the single most important step is for a retail location to communicate with their IT integration partner. The details of the process are discussed at this time. A strategy is created, a project plan is developed, and the integrator will identify and curtail any roadblocks that might impact the upgrade's completion.

A successful equipment upgrade is one that has zero impact on a retailer's daily operations. There should be no disruption of commerce in the form of delays, incomplete transactions, or system unavailability. Bailiwick employees strategize equipment upgrades

For on-site upgrades, if the particulars of the procedure will not impact regular business, then it can be conducted at any time. However, if the upgrade could impede retail activity, then the location must schedule the upgrades for non-business hours. A third option is to schedule the on-site upgrade early in the day, before business begins,
then continue and complete it when the store opens and before customer traffic has increased.

In the ever-evolving world of retail POS systems, one of the only constants is the need to regularly upgrade equipment. The key to maximizing the efficiency of these upgrades is to work closely with your IT integration partner and compose a schedule and plan that makes the most sense for your company's needs. Involving employees with a background in IT helps ease any issues that arise during this process, as does a comprehensive schedule created for the upgrade.

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