Learn What Makes Bailiwick Great

By definition, Bailiwick (pronounced [bey·lee·wick]) refers to an area of expertise or knowledge. Custom IT solutions in complex environments is our bailiwick. Since 1995, our growing team of professionals have applied their considerable experience to delivering IT deployment solutions tailor-fit for each of our customers, their unique requirements, and their expectations for success. Give us a challenge. We love it.

Our Mission

When choosing an IT partner, considering why the company exists is probably the most important question you should ask. Our why is pretty simple: We exist to serve you.

We are curious problem solvers, fascinated with your business and how technology can accelerate you to greater success. We are constantly trying to better understand you and your business. We help you. That is our mission.

The Bailiwick Approach

We start with you. That is the most important part of our approach, our mindset, and our values. Our customers say that this partnership approach sets us apart. With our experienced professionals and tested methodology, Bailiwick delivers service above and beyond industry standards. We excel at developing a solid understanding of your business—in aligning present and future business needs and delivering solutions that provide the best, most reliable performance possible.

Why choose Bailiwick? We are:

  • The right size - We're the right size to serve you. You always have access to the people who take care of your business. With Bailiwick, you get a nimble team that can help you succeed.
  • The right resource - We manage your resources inside Bailiwick and out, choosing technicians and recommending equipment that works best for you.
  • The right model - We devote the time, planning, and resources to create a model that's reliable and repeatable throughout your organization.
  • The right ideas - We continually build a team with keen industry insights, field-tested knowledge, and a thirst to maintain an edge in anticipating the future.
  • The right commitment – Ask our customers, they will tell you that we say what we are going to do, we do what we said we would, and we bill you what we agreed upon. Seems simple enough, but surprisingly this is one of our greatest differentiators.

Your success is our success.

When you succeed, we succeed. It’s that simple. We are happy to report some of our most recent successes – and we have to you thank.

  • We operate three facilities in Minnesota and Toronto, Canada.
  • We process over 1,000,000 assets in our configuration and consolidation center, annually.
  • Over 40,000 unique site touch events annually
  • Over 175,000 support calls in our 24/7/365 Event Management Center

Click the right arrow on the above image to learn the story of Bailiwick's past.

Bailiwick is proud to give back to the local community in which we work and live. In addition to our corporate initiatives, our employees nationwide donate their time and talents to other causes impacting their local communities.

We find unique ways to strategically engage Bailiwick employees to make the biggest impact within the areas where they live.

Here are some of our proud community-based achievements.

Feed My Starving Children

We have been a partner of FMSC since 2006. Every year we make over 12,000 meals that feed children across the globe.

Bountiful Basket

Since 2009, we collect over 2,000 pounds of food every year to donate to this wonderful organization.

Love, INC.

Beginning in 2013 we partnered with Love Inc. to help local families in their time of need. Activities include helping with home improvement projects, remodeling, presents for the holidays, and donating general household items.

Carver County (Road Clean Up)

Every spring and fall since 2005, Bailiwick employees work together to keep a stretch of our local roads clean. While positively impacting the local environment our employees find themselves enjoying a little fresh air and getting to know each other a little more.

Our culture revolves around what we consider to be four essential values that define who we are and how we conduct business: Trusted, Innovative, Consistent, and Knowledgeable.

These values not only strengthen our culture and make this a great place to work, they give us an edge in how we support and advance our customers’ business goals.

TRUSTED

Inside Bailiwick, each of us trusts that we have each other’s back. That translates into support for each other at work and for doing what it takes to maintain high standards in our lives outside Bailiwick. We place the highest priority on earning our customers’ trust.

INNOVATIVE

Innovation comes naturally to the talented team at Bailiwick. Our customers count on us to know and recommend the next evolutionary step or leap forward for their business. Innovation is how we guide and simplify their complex world.

CONSISTENT

Being consistent breeds confidence and comfort. In our line of work, those are invaluable assets. Our goal is to make every day easier for our customers. We’ve succeeded if they go happily about their business while their IT operates seamlessly and flawlessly behind the scenes. Our mantra of consistency is simple: every site, every device, every day.

KNOWLEDGEABLE

Our customers count on us to recommend and deliver the services they need. We take that mission very seriously. We devote time and talent to knowing what works best now and what we’ll recommend in the days, weeks and months to come. That current certainty and predictive ability lie at the heart of our long-term relationships and immeasurably raise our value as IT partners.

Bob Marko profile picture

Bob Marko

President

Missy Carbonneau profile picture

Missy Carbonneau

VP of IT and Materials Management

Eric Hayes profile picture

Eric Hayes

VP of Operations

Michelle Heiland profile picture

Michelle Heiland

VP of Finance

David Ruegg profile picture

Dave Ruegg

VP of Personnel

Michelle Worler profile picture

Michelle Wolter

VP of Sales and Marketing